Interview with Hedwige Nuyens, Chair of European Women on Boards

Różnorodność nie jest kwestią szczęścia czy zbiegu okoliczności. Zaczyna się od kultury różnorodności i włączenia.

Hedwige Nuyens, CEO of the International Banking Federation and Chair of European Women on Boards

Read the interview in English

Milena Olszewska-Miszuris: Hedwige, bardzo dziękuję za przyjęcie zaproszenia do wywiadu ESG 12on12! To zaszczyt rozmawiać z Tobą. W ostatnim czasie osiągnęłaś ogromny sukces – pomogłaś wprowadzić w życie dyrektywę Women on Boards. Dyrektywa zobowiązuje kraje członkowskie UE do ustanowienia kwot na określony procent kobiet na najwyższych stanowiskach. Dlaczego w XXI wieku potrzebujemy prawa, które gwarantuje równość kobiet i mężczyzn firmach?

 

Hedwige Nuyens: Bardzo dziękuję za zaproszenie. Bardzo się cieszę, że mogę podzielić się z Tobą moimi poglądami.

 

Jak powiedziała przewodnicząca Ursula von der Leyen w swoim styczniowym wystąpieniu, kiedy zmiany nie przychodzą naturalnie, potrzebne są regulacje. Widzimy, że liczba kobiet we władzach spółek jest bardzo zróżnicowana w poszczególnych krajach. We Francji mamy obecnie ponad 45%, w Estonii niewiele ponad 8%. Dzięki tej dyrektywie będziemy świadkami zmian w całej Europie, we wszystkich branżach.

 

Milena Olszewska-Miszuris: W 2012 roku zaproponowano dyrektywę w sprawie władz spółek giełdowych określającą cele dotyczące minimalnego 40% udziału kobiet. Dyrektywa została zatwierdzona przez Komisję Europejską i Parlament Europejski. Została jednak zablokowana przez Radę Europejską. Jaki był powód wyciszenia tak ważnej dyrektywy?

 

Hedwige Nuyens: To dobre pytanie, a odpowiedź może być zaskakująca. Niektóre kraje, takie jak Szwecja, wyrażały sprzeciw, nie dlatego, że nie wspierają kobiet. Wręcz przeciwnie, mają jedną z najwyższych reprezentacji kobiet we władzach spółek. Dla nich była to kwestia zasad, firmy powinny mieć prawo do samodzielnego decydowania o tym, kogo mianować, regulacje nie powinny się w to mieszać. Inne kraje, jak Holandia, długo były przekonane, że zmiany przyjdą automatycznie, z czasem, że nie potrzeba żadnych regulacji. W Niemczech istniał silny sprzeciw świata korporacyjnego wobec kwot. Tak wiele powodów, ale udało nam się przekonać kraje do zmiany zdania. A dyrektywa uzyskała poparcie prawie wszystkich krajów, 2 były przeciw (Polska i Szwecja).

 

Milena Olszewska-Miszuris: Jak zmieniła się sytuacja na przestrzeni dekady? Czy straciliśmy tyle lat, czy może różnorodność we władzach spółek wzrosła na przestrzeni lat?

 

Hedwige Nuyens: Tak, na szczęście różnorodność wzrosła, z prawie 20 do średnio 30% kobiet na najwyższych szczeblach hierarchii korporacyjnej. I mamy teraz 4,5 roku na przejście z 30 do 40%. Ten cel musi być zrealizowany do 30 czerwca 2026 roku.

 

Milena Olszewska-Miszuris: Jakie argumenty przekonały UE do powrotu do dyskusji na temat kwot? Jakie są kluczowe punkty dyrektywy Women in Boards? Jakich aspektów najwyższego szczebla hierarchii korporacyjnej dotyka dyrektywa?

 

Hedwige Nuyens: Jednym z głównych argumentów było właśnie to, że dyrektywa nie mówi już o kwotach, ale o celach. Każde przedsiębiorstwo będzie musiało wyznaczyć cel dotyczący liczby kobiet i będzie musiało wprowadzić plan działania oraz publikować informacje o poczynionych postępach. Innym argumentem, który pomógł, jest oczywisty postęp, jaki można było zaobserwować w krajach, które podjęły działania (kwoty pomagają najbardziej, ale nawet łagodniejsze działania mogą mieć znaczenie). Dzięki dyrektywie będziemy mieć silne ramy w 27 krajach. Jesteśmy bardzo dumne, jako European Women on Boards, że przyczyniłyśmy się do osiągnięcia porozumienia w sprawie tego tekstu. Pracowałyśmy niezwykle ciężko, dzień i noc, przez wiele miesięcy.

 

Milena Olszewska-Miszuris: Dyrektywa nakłada na kraje Unii Europejskiej obowiązek wyboru pomiędzy 40% kobiet jako dyrektorów niewykonawczych (członków rad nadzorczych) lub 33% kobiet we władzach (zarządach i radach nadzorczych). Dlaczego dano taki wybór? Rola dyrektorów niewykonawczych jest inna niż dyrektorów wykonawczych. Czy jeden wybór jest lepszy od drugiego? Jakie aspekty powinni brać pod uwagę politycy dokonując wyboru?

 

Hedwige Nuyens: To był wynik długiej debaty. Sytuacja może być różna w różnych krajach. Ład korporacyjny nie jest wszędzie taki sam. W świecie anglosaskim powszechne jest posiadanie tylko rady dyrektorów, z dyrektorami wykonawczymi i niewykonawczymi. Na kontynencie często mamy do czynienia z zarządami i radami nadzorczymi. W Holandii i Niemczech można mieć nawet 3 warstwy decyzyjne. Tak więc, w zależności od kraju, sensowne może być wyznaczenie celu tylko dla rady nadzorczej lub dla zarządu i rady nadzorczej łącznie. Oba systemy mogą działać i mieć znaczenie.

 

Milena Olszewska-Miszuris: Czy dyrektywa na pewno wejdzie w życie, czy też istnieje jeszcze ryzyko, że zostanie odłożona na półkę jak dekadę temu?

 

Hedwige Nuyens: Nie, mamy porozumienie polityczne oraz akceptację wszystkich stron. Tekst jest poddawany ostatecznym kontrolom prawnym, ale oczekujemy, że zostanie wkrótce opublikowany.

 

Milena Olszewska-Miszuris: UE składa się z krajów o zróżnicowanym poziomie kobiet na najwyższych stanowiskach. Np. Francja jest jednym z liderów różnorodności płci we władzach z kwotami obowiązującymi od lat. Polska jest po przeciwnej stronie z ograniczonym wsparciem dla różnorodności – mamy Dobre Praktyki Spółek Giełdowych 2021 z dwoma zasadami definiującymi zróżnicowany pod względem płci zarząd i radę nadzorczą jako takie, w których niedoreprezentowana płeć ma co najmniej 30% miejsc. Jak widzisz szanse na wdrożenie dyrektywy w tak wielu krajach o różnym stopniu różnorodności?

 

Hedwige Nuyens: Nie jest to pierwszy raz, kiedy dyrektywa jest głosowana. Kraje są więc do tego przyzwyczajone. W dyrektywie przewidziano ścisłą procedurę i harmonogram, które pomogą państwom wdrożyć zasady. Dużą zaletą pracy z dyrektywą jest to, że kraje mogą dostosować rozporządzenie do swoich potrzeb, tak aby lepiej pasowało do ram prawnych i ładu korporacyjnego obowiązujących w ich kraju. Obiecałyśmy Komisji Europejskiej, że jako European Women on Boards pomożemy we wdrażaniu dyrektywy.

 

Milena Olszewska-Miszuris: Prowadząc kampanie na rzecz różnorodności w 30% Club Poland często słyszymy, że najwyższe stanowiska powinny być obsadzane w oparciu o kompetencje i że po prostu nie ma wystarczającej liczby wykwalifikowanych i doświadczonych kobiet, które mogłyby obsadzić stanowiska w zarządach i radach nadzorczych. Jakie jest Twoje zdanie w tej sprawie?

 

Hedwige Nuyens: Najwyższe stanowiska powinny być oparte o kompetencje. Dyrektywa wyraźnie zajmuje takie stanowisko. Dlatego zachęca się firmy, by przejrzyście przedstawiały profil poszukiwanych dyrektorów wykonawczych i niewykonawczych i potrzebne kompetencje. Będą musiały uczynić proces rekrutacji bardziej przejrzystym i wyjaśnić, dlaczego wybrały tego, a nie innego kandydata. Tak więc celem jest posiadanie najlepszych osób we władzach spółek europejskich. Dziwne jest jednak to, że kiedy we władzach zasiadają wyłącznie mężczyźni, nikt nie zadaje pytania, czy są oni rzeczywiście najlepszymi możliwymi kandydatami.

 

Milena Olszewska-Miszuris: Jednym z elementów jest wprowadzenie Dyrektywy do prawa krajów członkowskich, drugim jej wykonanie. Jakich rad udzieliłabyś władzom spółek, aby zaczęły czynić swoją pulę talentów na najwyższych stanowiskach bardziej zróżnicowaną? Jakie rozwiązania okazują się skuteczne, a jakich należy unikać?

 

Hedwige Nuyens: Różnorodność nie jest kwestią szczęścia czy przypadku. Zaczyna się od kultury różnorodności i włączenia w firmie. Ale to wymaga czasu. Spółki giełdowe bardzo często korzystają z usług firm executive search w celu zaproponowania lub oceny kandydatów. Dobrym początkiem może być współpraca tylko z tymi firmami, które mają dobre referencje, jeśli chodzi o kandydatki. Można zapytać o ich osiągnięcia: ile kandydatek do władz mają w swojej puli talentów? Czy mogą zapewnić równą liczbę kobiet i mężczyzn na swojej długiej i krótkiej liście? Jaka jest liczba kobiet mianowanych przez nich w ostatnich 20 poszukiwaniach?

 

Milena Olszewska-Miszuris: Dotychczas omawialiśmy formalną część różnorodności we władzach. A co z częścią nieformalną? Czy jako kobiety naprawdę musimy naginać się do męskiego świata, aby zostać zaakceptowane? Jakie są prawdziwe bariery, na które napotykają kobiety we władzach?

 

Hedwige Nuyens: Naginanie się byłoby marnowaniem naszego talentu. Moje osobiste doświadczenie jest takie, że w miarę jak awansowałem w mojej karierze, moje miękkie umiejętności były coraz ważniejsze. Oczywiście, mam wiedzę z zakresu finansów, zarządzania i prawa. Ale moją główną siłą jest zdolność do słuchania, rozumienia różnych interesów, umiejętność doprowadzenia stron do kompromisu. To są tzw. cechy kobiece, ale bardzo pożądane na szczycie.

 

Milena Olszewska-Miszuris: Walka o prawa kobiet, czyli o prawa człowieka nie jest łatwa, przynajmniej dla mnie, ale jest niezwykle ważna. Zawsze, gdy widzę Cię na webinarach lub zdjęciach, masz uśmiech na twarzy i jesteś pełna entuzjazmu. Skąd bierzesz swoją energię?

 

Hedwige Nuyens: Chciałabym za to złożyć wyrazy uznania mojemu mężowi. Kilka razy w swojej karierze zmagałam się z problemami, wzloty i upadki są częścią życia. On zawsze zadawał to samo pytanie: Co chciałabyś robić? Mogłam robić co tylko chciałam, byleby widział, że jestem szczęśliwa. I za każdym razem szłam za jego radą.

 

Milena Olszewska-Miszuris: Pokolenia, które obecnie wkraczają na rynek pracy, są ważne dla zmian w kierunku równości płci. Jakich wskazówek udzieliłabyś młodym mężczyznom i kobietom wchodzącym do korporacji i instytucji? Czego powinni być świadomi?

 

Hedwige Nuyens: Wybierz środowisko, które nagradza twój talent, wybierz pracę, która cię spełnia. Życie jest zbyt krótkie, by robić coś, co czyni cię nieszczęśliwym. Istnieje tak zwana wojna o talenty. Bądź ciekawy/a, bądź odważny/a, poczuj strach i rób to mimo wszystko. To moja ulubiona dewiza. I – oczywiście – nie przestawaj się uśmiechać.

 

Rozmowa jest częścią serii wywiadów ESG 12on12 przeprowadzanych przez Milenę Olszewską-Miszuris. Oryginalny tekst dostępny poniżej:

Read the interview (English version)

Przeczytaj wywiad (wersja polska)

 

Where Diversity is the FACT, Inclusion is the ACT, why inclusion matters

Cover image - Diversio press release (6)

By:  Diandra Soobiah, co-chair of the 30% Club UK investor group and head of responsible investment at NEST and Laura McGee, founder and CEO of Diversio.

New analysis by Diversio and the 30% Club makes one thing clear: it’s time to elevate inclusion in the conversation about diversity, equity and inclusion (DE&I). If we don’t, UK companies risk losing talent and fail to reach equal representation at the senior-most levels.

The 30% Club has a long-standing goal of driving gender diversity and has recently prioritised racial and ethnic diversity as well. The primary tactic has been advocating for more women and ethnic minorities on boards of directors, in part because these are quantifiable metric and, as the saying goes, “what gets measured gets done”.

With that said, the 30% Club has always emphasised the need for strong talent pipelines and company cultures where all employees have the opportunity to contribute and advance – in other words, equity and inclusion. Until recently, the concept of inclusion has been difficult to measure. But advances in artificial intelligence (in particular, natural language processing) have changed this, with startups like Diversio using AI to measure, track and compare organisational inclusion at scale.

Late last year, Diversio and the 30% Club’s UK Investor Group teamed up to analyse FTSE 100 companies on three DE&I-related metrics: Board and Executive diversity, DE&I programmes and policies, and the prevalence of 27 “inclusion barriers” – measured by applying artificial intelligence to employee reviews. Our goal was to identify top (and bottom) performers, uncover key drivers of bias and exclusion, and enrich the conversation about DE&I.

The results indicated that UK investors’ efforts to increase Board gender diversity appear to be working. But Board diversity is not an end in itself: the idea was always that diverse Boards would influence Executive teams and help create organizational diversity that would in turn improve performance.

Judging from our numbers, that has not occurred.

Cover image - Diversio press release (2)

Firstly, representation at the very highest level has not trickled down. There have been great strides toward gender diversity at the board level, with an average of 40% of board seats held by women. In contrast, only 14% of board seats are held by visible minorities. Just one-quarter of Executive positions are held by women, and less than 13% are held by visible minorities.

One might argue that it will take time for a strong talent pipeline to result in promotions to senior executive roles. This assumes that workplaces are fair and unbiased with equal opportunities to advance. Unfortunately, judging from our research, this does not appear to be true of many FTSE 100 companies. We believe that an inclusive corporate culture reinforces both diversity and equity by facilitating an environment in which employees can bring their full self to work which, in turn, attracts more diverse talent as this culture becomes embedded across the organisation.

According to Diversio’s dataset, UK employees face meaningful inclusion challenges at work. Among critical employee reviews left about FTSE 100 companies, an astounding 79% cite an inclusion barrier. Too many UK employees face harassment, recourse, exclusion, and lack of mentorship at work. According to them, this is affecting their ability to do their best work and causing them to look elsewhere for employment. (If you need more evidence, this recent study by Deloitte found that 23% of employees have already left their company for a more inclusive one).

Overall, the most commonly cited inclusion barrier centered on inclusive leadership.  For example, employees complained of a “very old school management style which is male, middle-age dominated”, where “domineering/bullying management styles tolerated” and the organisation is “highly political and full of silos”.

Cover image - Diversio press release (7)

The next most prevalent barrier is adequate resourcing, for example: “Profit driven with constant cost cutting at the expense of everything”. Employees mentioned their race and gender affecting their ability to advocate for resources needed to do their jobs effectively.

The third is a lack of fairness in career development, with employees saying things like “[there are] limited promotional opportunities from within [and an] average pay Culture in upper management.” Many employees described an “old boys club” with advancement opportunities given based on who you know and what you look like.

All this begs the question – how should investors engage with companies on this topic, and where should corporate Executives begin?

The first step is to acknowledge inclusion as a material factor in the war for talent. Now more than ever, companies are struggling to retain talent with turnover at an all-time high and employees valuing culture more than ever. Companies that cultivate inclusion will have a significant advantage. Those that get it wrong face attrition and reputational harm.

The next step is to benchmark performance and measure progress. Though achieving gender and ethnic diversity at a Board level is important, if we are to make tangible progress on DE&I we must look to improve inclusivity in the work place. Inclusion can and should be measured. (Diversio has open-sourced its framework here.) Once a baseline is established, executives can start to prioritize interventions and hold leaders accountable for meeting specific targets.

Cover image - Diversio press release (13)

The third step is to continue to engage with non-government organizations and peer groups like the 30% Club and The Network of Networks. DE&I is an evolving and nuanced topic, and every company has some room for improvement. Sharing learnings will help all involved – not just what is working, but also what is not. This requires a healthy dose of humility and openness to learn.

In summary, our goal was to create a baseline for components of DE&I like racial and ethnic diversity, equity and inclusion. Our analysis provides a good foundation for improvement – if executives and investors seize the opportunity. We hope they do.

Workshop on Resume Writing

“Very helpful in forming thoughts for drafting one’s board resume,” Savita Saigal.


“It was a very informative and interactive session, “Norliza Rasool Khan.


“Raj shared very useful tips on the Do’s and Don’ts on how to write a board profile,” Leong Sow Yoke. 


These were some of the extracts from the feedback we received from the participants/mentees of the Board Profile Writing Masterclass, which was held recently.


The workshop was conducted by CnetG Asia’s Managing Partner and 30% Club Malaysia Steering Committee member Raj Kumar Paramanathan. This is the second session that 30% Club Malaysia had partnered with CnetG Asia, a global executive search and leadership development firm.


It was the first face-to-face session for the mentees since the onset of the MCO more than two years ago.


At this half-day masterclass session, Raj Kumar shared tips on how to write a well-structured board profile and resume to our group of mentees of the Board Mentoring Scheme.


After the session, the participants/mentees networked with each other, exchanging ideas and information amongst them.


Scholarship for entrepreneurial woman

The 30% Club Malaysia and Edinburgh Business School, Heriot-Watt University Business School are delighted to announce that for a fifth year, scholarship to attend the part-time MBA programme at the Heriot-Watt University Malaysia campus will be offered to an entrepreneurial woman.


The successful applicant will commence the two year programme in September 2022 or January 2023.

To be eligible to apply to the scholarship scheme, applicants should:


• Be female and of Malaysian nationality.

• Have been offered and accepted a place on the part-time MBA Programme.

• Complete the Edinburgh Business School Scholarship application form and submit it with two written references in support of the scholarship application. Ideally one should be from your current, or your most recent employer. If this is not possible, personal references are acceptable.

• Complete, online applications must be received by midnight 15th December 2022.


The successful applicant shall receive a scholarship to undertake the part-time MBA programme at the Malaysia Campus.


The scholarship covers the costs of study materials, teaching sessions and revision seminars for the nine MBA courses required to qualify for the MBA degree, plus and graduation fee. 


Study will commence in September 2022 or January 2023 and the successful applicant must attend all scheduled teaching sessions, revision seminars and sit examination at the prescribed exam sessions.


Breaking the glass ceiling

The Chair of 30% Club Malaysia, and CEO of Maybank Investment Banking Group, Ami Moris spoke about breaking the glass ceiling. 


“Hard work is the minimum expectation in our industry, so that alone will not get you there. How did I overcome them? By being very intentional and deliberate about the way I approach networking. It’s not enough to simply be sociable if the goal is to have a seat in the room where it happens. 


Done right, it will allow us to identify role models, find mentors and sponsors, form a close inner circle, and expand opportunities.”



Happy International Women’s Day!

To celebrate International Women’s Day month, the 30% Club Malaysia held its inaugural Diversity, Equity & Inclusion (DEI) Conversation: Elevating Investability. 


The speakers and moderators were Albern Murty Digi Telecommunications, Jalil Rasheed Berjaya Corporation Berhad, Amar Gill BlackRock, Chitra Hepburn MSCI Inc., Shahril Azuar Jimin Maybank, Tunku Alina Alias, and Ami Moris Chair of 30% Club Malaysia. Here’s before we went live.


Let’s #BreakTheBias#InternationalWomensDay


Women in Leadership Scholarship Competition 2022

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The Women in Leadership MBA scholarship is a collaboration between Henley, the 30% Club and Financial Times.

Now in its tenth year, the Women in Leadership scholarship is designed to offer practical support for the development of strong female talent and reflects the shared mission of the three partner institutions to encourage gender balance in leadership teams.

The competition is open to both women and men who have relevant experience in the workplace either in managing a team, running a project or planning strategy.

Entries need to answer, in no more than 800 words, the question:

“Would efforts to tackle climate change benefit from more women taking the lead?

Entries must be submitted using the official application form, which can be downloaded at the bottom of this article. The winner will receive a fully-funded place worth up to £39,500 on our part-time Executive MBA – Global or Flexible Executive MBA programme starting in September/October 2022.

Deadline for entry: 23 May 2022 at 5pm.

Judging panel


  • Dr Anne Dibley, Head of Post-Experience and Apprenticeshipprogrammes at Henley

  • Laura Whitcombe, Global Campaign Manager, 30% Club

  • Harriet Arnold, Assistant Editor, Financial Times Special Reports

  • Plus additional judges to be confirmed.
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Judging criteria


It is important that participants draw not only on data, research and other evidence to support their arguments but also their own personal experience, which could include examples of initiatives they have worked on, or are in the process of designing.

We want submissions which make us think differently – challenge the status quo and demonstrate a real understanding of the dilemmas faced.

Up to 10 finalists will be shortlisted from all entries received by the deadline.

Participants do not need to apply for an MBA place before entering this competition, but are expected to check that they qualify for entry on to the programme

Where we are

The 30% Club has come a long way from when it was set up in the UK in 2010.We now span six continents and more than 20 countries. We’re actively expanding into more G20 countries

NEW: 30% Club Podcast – Episode 1 featuring Sharon Thorne

More episodes coming soon!

Brain tumour survivor on why Mission Include mentoring is so important for her

Jessica Jones

A year ago, commercial banker Jessica Jones underwent a life-saving operation to remove a brain tumour that left her unable to walk unassisted.

Since then, not only has the 38-year-old mum of three from Swansea returned to the job that she loves but she’s also embarking upon a journey of personal development by being mentored on the 30% Club cross-company mentoring programme Mission INCLUDE.

It was important to Jessica to explain this life-changing experience to her mentor at their first meeting in November. Her diagnosis 18 months earlier changed her outlook on life and her career and will be a big part of her mentoring journey.

At its core, Mission INCLUDE is a structured cross-company mentoring programme that expertly pairs senior business leaders with mentors outside of their industry to challenge and help them progress.

Jessica is a relationship director at NatWest with responsibility for financing SMEs with turnovers of up to £50 million. She has been paired with mentor Laura Pingree, a partner at accountancy firm BDO LLP, who specialises in energy and mining.

During their first meeting, Jessica revealed how the excitement of receiving a promotion in March 2020 was overshadowed, three months later, by the devastating news that she would require life-saving surgery.

“I didn’t want sympathy, but I wanted her to know the journey I’d been on and why I was so determined to get the most out of this experience,” she says.

Jessica explained to Laura that after suffering hearing loss, headaches and tinnitus since 2019, she saw her GP in June 2020, who prescribed migraine tablets. But when the symptoms didn’t improve after a couple of days, she was referred to hospital for a CT scan.

While waiting for that appointment, her blood pressure became abnormally high, so she attended Prince Phillip hospital in her hometown of Llanelli, Carmarthenshire. After two days of tests – and while sat alone due to Covid restrictions – Jessica was given the devastating news that she had an acoustic neuroma causing pressure on her brain stem.

“I was in total shock. Hearing those words, ‘you’ve got a brain tumour’ was terrifying. I was absolutely petrified and burst into tears,” says Jessica.

Backlogs caused by the pandemic meant she had to wait until January 2021 for surgery.

During a gruelling 13-hour operation, which involved removing a section of skull from behind Jessica’s ear, surgeons successfully removed most of the tumour. They advised to leave a small part of the tumour which had grown around the facial nerve, so not to cause facial palsy. The procedure has left her with single sided deafness and a CROS hearing aid.

She was kept in hospital for two weeks. Covid restrictions meant that Jessica’s husband Mark and their daughters Ella who is eight, and five-year-old twins Emily and Lily, couldn’t visit her.

“I was unable to stand the first few days without vomiting due to the vertigo, and each day challenged myself a little more. Thanks to the support of the team there, I finally left the hospital trundling along on a Zimmer frame at the age of 37,” she says. “When I was home, I paid for weekly sessions with a neuro-physio who helped me build the confidence and strength to walk without the frame.”

Her diagnosis left her fatigued and sometimes unable to walk more than 2,000 steps a day, but in September 2021, Jessica was keen to return to the job that she loves.

Jessica's surgery scar
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“Natwest has fully supported me since the moment I was diagnosed and on the path towards rehabilitation,” says Jessica. “We spoke about both my personal and career development and I explained that I thought that being mentored by someone outside of banking would help develop me as an individual. They recognised what I had been through – and the journey that still lies ahead – and I’m grateful they gave me special approval to take part in Mission INCLUDE.

“In the 14 years I’ve worked for NatWest, I’d previously been on excellent courses that were bank focused and I have always been very passionate and committed in taking responsibility for my career progression. I knew that I would benefit from having an outside mentor challenge me, hold me accountable and offer external perspective on my development.”

Jessica admits she was initially surprised by who she was paired with.

“When I first read Laura’s profile, I was unsure as to why we’d been put together as our experience looks so different on paper. But I soon realised we are so well matched. Our personalities are very, very different but whatever algorithms Moving Ahead use to match people, it definitely works!

“We are very open with each other about our lives and our experiences. You need that openness, otherwise the mentoring would be very scripted.”

At their most recent meeting in January, Laura challenged Jessica to apply to sit on a non-executive board during the nine-month programme – something that would help give her exposure to other business issues that could be of use to her in NatWest.

In preparation, she’s also been tasked with gathering 360° feedback from colleagues to see if the areas that Jessica thinks that she needs to develop align with those they suggest.

“I questioned who would want me on their board, but by sharing her own experiences, Laura was able to reassure me that I have transferable skills and that businesses in sectors outside of banking – and outside of my comfort zone – would welcome,” she says. “And I now realise the experience would greatly aid me in my development within NatWest.”

Aside from the one-to-one mentoring, Mission INCLUDE offers other benefits.

“The programme includes regular Zoom events with participants from around the world, masterclasses to get the best out your development, networking sessions with other mentees, and the opportunity to hear from fantastic, thought-provoking expert speakers,” she says.

A recent talk by coach Holiday Phillips on pushing yourself outside of your comfort zone resonated with her.

“On Christmas Eve, I received the news that the remainder of my tumour is stable and I’ll have yearly scans to monitor what is left of it,” she says. “Having the tumour has taught me is life is too short to be taken for granted and to keep pushing yourself, developing and reflecting. Sometimes that means doing things that you’re a little uncomfortable with, but you may never get the opportunity to do again if you don’t do them now. I want to push myself and do things that perhaps make me feel a little bit uncomfortable.”

Jessica can already see the benefits that the Mission INCLUDE programme will bring to her and NatWest.

“I am already learning lots that I can apply to my current role and future development. Having a mentor share their expertise and encouragement will also help equip me with new skills that I can bring to the bank to assist others,” she says.

And it’s not only at the bank that that Jessica wants to help others. Last month, she embarked on an ambitious 10,000 Steps a Day challenge to fundraise and raise awareness for Brain Tumour Research to help find a cure for the devastating disease as a way of thanking all those who helped her. She raised more than £2,500. If you would like to donate, click here for more information.

Where we are

The 30% Club has come a long way from when it was set up in the UK in 2010.We now span six continents and more than 20 countries. We’re actively expanding into more G20 countries

One Woman Director on Each Board – Detrimental or Good for Company Performance

Following the announcement by the government to make it mandatory for all public listed companies to appoint at least one woman into its board of directors. The 30% Club Malaysia held a poll (LinkedIn) on whether making the requirement mandatory can be detrimental or good for company.


The poll revealed that 34% of the voters felt that the requirements raise issues around tokenism while 31% felt that there is a need for a clear roadmap for Boards. About 27% felt that the board performance will improve while 8% cited other reasons. 

Marina Yong commented that it’s interesting that diversity in terms of gender has to be enforced but because of the historicity, it is a necessary kick. 


“Hopefully, this requirement will become archaic in the future when gender representation is no longer ‘skewed’ towards a male-centric system. How far into the future before this mandate is no longer required?”


“Will it be dependent on a percentage composition on every board or an average percentage across all boards that is based on the population gender ratio? Tricky question that will need to continue to be debated as time evolves. Next question would be ethnic diversity. Another interesting debate,”. 


An interesting comment made by Michael Warren was when markers of race, gender, ethnicity, and religion become mandated criteria considered, boards and companies and shareholders are cheated. Nothing is more constraining than diversity understood strictly in terms of identity. 


Hazlina Hashim felt although it was a great move but there must be clear guidelines. “We don’t want cases where the same names are recruited over and over again which is what is going on now. How can we prevent that from happening?”

Meanwhile Iqbal Abdul Rahim strongly agreed that there is need to develop more women leaders. Brandon Ong is hopeful that a more representative board will lead to a more representative company – diversity of thought is important in making business decisions and promoting good firm culture.  

The feedback given by our LinkedIn followers were interesting and needs to be explored further. The poll is a good start.


Diverse and inclusive boards bring about better ideas, effective problem solving and, ultimately, greater chances of success. It is our hope that with this announcement by the government, it encourages the remaining companies to recognise the business value of a diverse boardroom, starting with gender diversity, and compel them to action. 


The mandatory requirement is expected to be enforced from Sept 1, 2022 for big capital companies and June 1, 2023 other listed companies. 


A total of 89 voters took part in this poll, which ran from 29th November 2021 until 6th December 2021. We would like to thank everyone who took part in this poll.